Refund Policy

1. Consumer Right to Cancel

If you are a consumer, you have the legal right to cancel your purchase within 14 days from the date you receive the Course confirmation email.

To cancel, please email us at refund@cjts.co.uk.

2. Refund Conditions

You will be entitled to a refund if:

• You cancel within 14 days
• You have not fully completed or significantly accessed the Course
• Any certificates issued are returned (if applicable)

3. Non-Refundable Situations

Refunds will not be issued if:

• The Course has been completed
• A certificate has been issued and used
• Access has been extensively used
• The cancellation request is made after 14 days

4. Refund Processing

• Approved refunds will be processed within 7–14 working days
• Refunds will be made using the original payment method

5. Business Customers

Cancellation rights under consumer law do not apply to business customers unless agreed in writing.

6. Statutory Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015, including rights related to digital content quality and fitness for purpose.